Seamless omnichannel commerce and customer service platform

A platform for seamless omnichannel commerce and cross-channel customer communication


We offer you everything you need for your successful online business. The novomind platform integrates a shop system, PIM and market place connection as well as the central customer service software novomind iAGENT plus order management. Quick, flexible and intelligent – with Omnichannel Commerce from novomind you’ll ensure your customers have an extraordinary customer experience and thus also the continuous further development of your online business.

Seamless Commerce
Getting information online when out and about, spontaneous app surfing, chatting with the service center without complications and getting the app order fix in the store – this is how customers want to shop today. The mega trend of seamless commerce has long been reality. We’ve got everything you need for it. For seamless success.

Quick projects
Save time and costs. Time-to-market is at the centre of all planning. A complete shop and PIM project should be introduced in a maximum of six months. Our software products are available on the novomind private Cloud platform – for an immediate project start out-of-the-box. Everything is pre-configured.
So what won’t you need any more? Sub-projects for setting up the operating environment, selecting a computer center or an operating concept – all superfluous.

Individual customisation, 100 per cent Java
Our products can be individually adapted and expanded. All novomind products are based completely on Java, so customising is done directly in Java and you’ll find your internal implementation experts very quickly. No proprietary script languages have to be learned. If you don't have a development team, we’ll be pleased to help you at any time with our partners during customising. If you do have a development team, we offer you individual coaching.

Always up-to-date
You will always have the latest novomind version of your software – with novomind iSHOP major releases will be imported completely automatically, fail-safe and free of charge. We’ll coordinate major releases for novomind iPIM and novomind iMARKET with your requirements and provide selective upgrades with our standardised processes. Extensive upgrade projects are no longer required – your software will always be up-to-date.

Optimal resource planning: One particular advantage of the novomind private Cloud is that due to the SaaS model you can minimise the costs for the infrastructure. We offer your own operations team and experts for operating and infrastructure topics.

As an SaaS model, the monthly billing process for the operating costs for our e-shop solutions is solely based on visits to the online shop, not on the transactions made on the platform. You will participate 100 per cent in your online sales. While in transaction-based SaaS online shop systems deductions in transaction costs rise proportionately with rising visits and the resulting additional sales, with novomind iSHOP operating costs are adjusted downwards. When ensuring the availability and performance of the online shop, the number of visits is the main factor to be considered for operating costs incurred. This is our measurement factor. So you’ll profit much more from your growing online business.