Hamburg-based IT companies novomind AG and IP Dynamics GmbH have been certified for the connection of Mitel MiVoice Business telephone systems to contact centers. The certification took place in January 2021 and was carried out by Mitel itself. The connection is made via the novomind iAGENT and Dynamic Flow cloud-based omni-channel customer service software.
MiVoice Business is a business communications platform that provides all the functionality you need in a single onsite solution for unified communications and business phones: voice communications, messaging, mobility, presence information, conferencing, collaboration and various other applications. The novomind iAGENT Call solution from novomind combined with Dynamic Flow from IP Dynamics permits the rapid connection to existing unified communications and telecommunications infrastructures.
“In principle, novomind iAGENT Call can be integrated into any existing telecommunications system,” says Stefan Grieben, CTO of novomind. “Certification by an industry leader such as Mitel underlines the flexibility of our voice solution.” Some 70 million users worldwide work with telephone systems from the Canadian manufacturer.
Mitel has carefully tested the contact center connection of the telephone system and its elementary functions. Both telephony routing, including the waiting field function, and telephony control (control of terminals) have been tested. The tests confirmed that companies using a MiVoice Business system and opting for a contact center integration by novomind and IP Dynamics continue to benefit from the full range of functions of their unified communications system without any restrictions.
novomind and IP Dynamics have been strategic partners since 2019. They have joined forces to offer modern omni-channel solutions, especially in the field of contact center software. Together, the two owner-managed technology experts cover all processes and channels that are relevant for a modern contact center. As a result, they can offer their customers innovative comprehensive solutions. novomind and IP Dynamics jointly map the entire customer journey and can implement it quickly and in a multi-faceted manner.