The interest in the one-day event was large: More than 30 customer service experts from various sectors (such as e.g. OTTO, DAK Gesundheit, DATEV, Samsung and Xing) followed the call. Sylvia Feja and Peter Samuelsen, who moderated the workshop, used the opportunity for a direct exchange with the guests.
Subjects like mobile chat and data protection were discussed. And the workshop also offered a perfect opportunity to debate subjects such as call avoidance, personalisation of chat dialogues and reporting requirements. 'The range of different focal points in the chat projects is immense', Sylvia Feja summarised. 'For this reason, we are on the right path if we configure our applications for novomind iAGENT in the most adaptable way possible'. The most important results of the workshop, which were developed with the clients, should be refined in the next few weeks and months with the goal of making novomind iCHAT an even more valuable aid for customer service.
News Customer Service
18 Sep 2013