“Make it simple.” - it is with this motto in mind that novomind develops intelligent software solutions for the online world. One important quality is the very high level of user-friendliness - the aim is always to develop software that is the easiest to use. In terms of self-service, online communication with customers focuses on provide quick and simple help. That is why novomind’s self-service software is being rebranded: novomind iQ is now novomind iHELP.
This new name novomind iHELP underlines the added value of the software solution and more closely reflects the subject of “web self-service”.
Simple help - that’s what novomind iHELP stands for. Based on the central communication platform novomind iAGENT, the self-service software meets all of the requirements of modern, fully-automated online communication in a very user friendly manner. novomind iHELP provides the best possible customer satisfaction and reduces service costs by providing reliable 24/7 availability.
novomind iHELP is the intelligent technical means for efficiently supporting the Contact Center and works alongside more traditional channels such as telephone, email and live chat.
News
Customer Service
04 Oct 2016
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