Events
15 Dec 2020

Webinar: Microsoft Teams & Contact Center: Why you should integrate MS Teams into your customer service now

Do you use Skype for Business or Microsoft teams? We invite you to our webinar "Microsoft Teams & Contact Center: Why you should integrate MS Teams into your customer service now
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Microsoft Teams is one of the leading collaboration and communication solutions for companies. What many do not know: Teams can now be used to improve customer service. To this end, intelligent contact center functions such as skill-based routing and queuing management are linked to the diverse collaboration functions of teams.

Tuesday, December 15, 2020 03:00 - 03:30 PM CET

Find out in our webinar how your customer service benefits from a connection to Microsoft Teams:

  • Higher customer satisfaction through faster processing of requests and queries
  • Time savings through seamless and efficient collaboration in the back office
  • Savings potential in systems and hardware

Speakers:
- Mike Ammerlaan, Director Marketing, Microsoft 365 Ecosystem
- David Spaeth, Head of Marketing, novomind AG

Register now for the webinar