How does good customer relationship management work against the background of an increasingly digital world? CRM experts and managers will talk about this. Providers and users will deepen their know-how on customer excellence, customer centricity and customer journey in lectures, seminars and dialogues.
The StrategieTage CallCenter will become a meeting place for directors and managers from the CRM and call / service center sectors. Providers and users from the fields of customer service and contact centers will deepen their know-how on new challenges in customer value management, AI in customer service or VoIP in lectures, seminars and dialogues.
Lecture novomind AG on 4 November 2020, 15:10 - 16:10 hrs:
"Out of the telephone queue and into the digital channels? 10 smart ways to connect the digital channels with the telephone service".
- WhatsApp Integration
- MS Teams in customer service
- AI and automation that make sense
Peter Linnemann, Head of Customer Experience Sales
Franziska Dempt, Senior Business Development Manager