With the 13th Customer Experience Week, the partners of the Institute for Customer Experience Management (i-CEM) present current topics from the field of Customer Experience Management in 20 free half-hour webinars.
In the webinar on the topic
"Why normalization in customer service - both customers and operators - saves nerves and money"
on Tuesday, September 8th, 2020
at 9:00 a.m. to 9:30 a.m.,
David Späth and Peter Linnemann, novomind AG, explain why normalization in customer service is so important and how you can benefit from it with your company - and also make your customers happy.