Companies and customers are increasingly using messenger services, such as WhatsApp, Facebook or Google Business Messages, to get in touch. In order for large companies to keep everything in check, a flexible, efficient business interface is essential for communication that complies with data protection regulations – in customer service and digital commerce.
The messenger interface in customer service
Just like with friends or family – that’s how customers want to communicate with companies nowadays. The best way is via their favourite messenger service, which they have on their smartphone anyway. As the world’s most popular messenger application, WhatsApp makes discussions fast and efficient, with extremely short response times.
Whether it’s a matter of complaints, delivery information, booking requests or even an electricity meter reading: where the only option used to be a return or phone call, today a photo of the product sent via WhatsApp is enough to settle a case. The result: significantly less effort for the customer and thus an improved customer experience.
novomind messaging API
The cloud-based messaging API from novomind messaging GmbH provides a fast, simple and reliable business interface on a global platform. Whether WhatsApp, Google Business Messages or Facebook Messenger – they can all be easily integrated into your enterprise’s system landscape. WhatsApp Business can be used by businesses of all sizes that want to have conversations with their customers and provide useful information quickly and easily.
Good to know
Officially certified and GDPR-compliant, we combine Messenger with artificial intelligence. Our chatbots, for instance, accept enquiries, pre-filter them and only then pass on the relevant information to the responsible agent.
Would you like a little more?
We also offer an all-in-one solution for even better customer service. With novomind iAGENT, we provide intelligent contact centre software for optimum omnichannel management and take your company’s customer experience to a whole new level.
Meta Business Partner
novomind messaging GmbH is an official Meta Business Partner and listed in the Meta Partner Directory. The Meta Business Partner programme offers us technical support and extended assistance. As a “badged” Meta Business Partner, we can, for example, set up access to the API for our customers via the WhatsApp Business Platform and thus offer our customers a DSGVO-compliant WhatsApp solution for SMEs and Enterprise.
Fast, simple and reliable - our business interface for the world's most successful messaging services can be quickly and easily integrated into the customer service system - saving time and money.
Our API solution can be integrated into virtually any popular customer service software, making it an asset to any enterprise.
Instead of calling, customers can also conveniently send messages while on the go and no longer have to wait in line on hold.
Pictures, videos, audio recordings or documents - everything can be sent and received via messenger services. This means that customer queries can be solved more quickly and interactively.
In addition to the business solution for WhatsApp as an official Business API partner, Facebook Messenger, Telegram, Google Business Messages, live chat and Instagram, are also available.
Thanks to our German cloud, we guarantee maximum security and GDPR-compliant communication.
Find the right spare part for your agricultural equipment via WhatsApp
The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
Case Studies & Whitepaper
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
"WhatsApp Business API helps us be where our customers are. Its technology is intuitive, modern and leads to shorter processing time for our agents."
Thomas Steck
"Our customers have immediately appreciated WhatsApp as a straight-forward channel for communicating with us."
Silvan Schenk
Head of Customer Center Project Manager, Wilhelm FRICKE SE
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