Solve and manage customer complaints with our software

Do you find complaint management time-consuming, complicated and a drain on resources across several departments? There is another way. Integrated into our modern contact centre software, your company can confidently handle thousands of customer concerns at any time. This is how to turn customer criticism into an opportunity.

Claim Management

Deal with complaints properly

From lost deliveries to inaccurate customer reviews: complaint management can run through every department of a company and take up a huge amount of resources. Even for leading companies, it is a major challenge.

 

But good claim management can be mastered. Properly implemented, it helps companies to systematically identify and eliminate weaknesses in internal processes or product features. As a result, the customer experience improves fundamentally.

Complaint management software

novomind iAGENT Claim

A 360-degree view of all complaint processes

Transparency and individuality are crucial for successfully managing complaints – and come as a matter of course with novomind iAGENT Claim: all departments and IT systems are integrated into the central communication platform and ensure that claims are managed efficiently. Even in complicated cases involving many points of contact, such as lawyers, consumer advocates or plaintiffs, iAGENT Claim provides an overview at all times.

 

Thanks to its flexible structure, novomind iAGENT Claim seamlessly adapts to the individual requirements of your company – without any programming effort. All kinds of complaints can be resolved quickly and clearly – with a lasting outcome.

Features & benefits of our complaint management software

Central customer records


Complaint status, people involved as well as any existing communication, can be viewed at a single glance. To this end, roles for the contact people involved can be individually assigned.

Form fields can be defined as desired

Create individually configurable input fields via the supervisor interface and use predefined values to standardise the entries.

Communications timeline


The entire case is clearly presented in its individual stages as part of a timeline. This means that staff members can easily make sense of every complaint.

Full transparency

From receiving the complaint, to questioning other parties involved, through to finding a resolution, any action taken is seamlessly logged.

Reporting

Evaluate the resolutions found in a system that is easily scalable – for example: grouped according to the reason for the complaint.

Unified data

Any data needed to handle the complaint can be transferred to the relevant case via interfaces from third-party systems.

novomind iAGENT modules for omnichannel customer service

novomind iAGENT

Optimal processes at the contact service centre

novomind iAGENT

The intelligent solution for the voice service channel

novomind iAGENT

The fastest way to help customers

novomind iAGENT

Seize opportunities and turn critics into fans

novomind iAGENT

For transparency and consistent quality

novomind iAGENT

A very personal approach to customer communication

novomind iAGENT

Direct access to valuable team knowledge

novomind iAGENT

Show your face – create trust

novomind iAGENT

AI-based voicebot for better accessibility

How can we take your customer service to the next level?

Want all the information at a glance? You can find it in the novomind iAGENT product flyer.

Let’s get in touch

Select your region

region
  • Americas
  • Australia/ New Zealand
  • Asia-Pacific
  • Europe
  • Middle East/ Africa
  • South Africa

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

Back

Message

We look forward to your email!

We look forward to your email!
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

novomind news

Become part of the novomind community and receive regular updates on all the important news from the novomind world: blog posts, press releases, events, products and more.

How can we help?

Subscribe to our newsletter